Help and support

Questions, a bug or an idea for a new tool? We read every message.

You can also write from the app: Settings → Contact Support. It adds the app version, which helps us find a problem faster.

Common questions

A PDF does not open

If the PDF has a password, the app asks for it. If it still fails, the file may be damaged: try opening it in another app, and send it to us if it opens there.

The scanner or QR scanner shows no camera

Allow camera access in your phone’s settings: Apps → PDF Tools → Permissions → Camera. QR codes can also be read from a photo.

Text recognition finds no text

Choose the language the page is written in before you start. Recognition works best on sharp, straight photos with good light.

Where are my files?

Everything you create is kept in the app, in the Files tab. Use Save a copy to put a file in your phone’s Downloads folder, or Share to send it.

I see too many ads

In Settings, watch one short video to use the app for 30 minutes without ads.

Deleting your data

Your files are stored only on your phone: delete them in the app, or uninstall the app to remove them all. To have support messages you sent us deleted, write to support.toolverse@gmail.com from the address you used, or tell us the approximate date of your message. We delete them within 30 days. Details are in the privacy policy.

Ad privacy choices

Open Settings → Ad privacy choices in the app to change whether ads may be personalised. In US states with a privacy law you can choose “Don’t sell or share my data” there.